The Cold Weather Rule began November 1 and remains in effect through March 31.
The Cold Weather Rule, first enacted in 1983, prevents or limits utility companies from disconnecting a customer’s natural gas or electric service during periods of extreme cold. Utility companies are prohibited from disconnecting a customer’s service when temperatures are forecast to be at or below 35 degrees over the next 24 hours. Any residential customer with a past due balance will qualify for payment arrangements under the Rule. However, it is the customer’s responsibility to contact the gas or electric company to make those arrangements.
In addition, the rule requires utility companies to offer a 12-month payment plan to allow consumers to maintain or re-establish utility service. The Cold Weather Rule applies only to residential customers of electric and natural gas utility companies under the KCC’s jurisdiction. More information about the Cold Weather Rule may be found athttp://kcc.ks.gov/pi/cwr_english.htm.
Kansans may also contact their local utility company or the KCC’s Office of Public Affairs and Consumer Protection at (800) 662-0027.